Terms + Conditions

Kia Orana and Welcome to Raela Villas. We’re an Adults Only facility which is for your privacy and the safety of the pool area.

We’d also ask that you don’t invite non-guests back to the property. Again this is for everyone’s privacy and tranquillity.

Any additional spa treatments you can pay for onsite.

To ensure your trips runs smoothly, we wish to advise that the Cook Islands Government has introduced some additional entry requirements relating to Covid-19. Please ensure you are aware of, and comply with, all of these entry requirements as cancellation and insurance policies will not cover this.

For full details and up to date information visit the Cook Islands Tourism FAQ page and the Cook Islands Travel Advisory page.

Deposit/Final Payments Policies:

To fully secure your reservation, we require 50% deposit within 3 days of making the booking and receiving your invoice. The remaining balance is due 14 days prior to arrival.

Cancellations affected by COVID-19 Travel Restrictions Border Closures ONLY:

If your travel plans are impacted by COVID-19 through Government border restrictions we advise the following:

· If you have booked directly with us then we offer a full credit with flexible stay dates within the next year at the same rate, minus a cancellations or amendment fees of $75.

Any other Cancellations:

· Our standard cancellation policies apply for any bookings ie if you choose to not travel for your own reasons including testing a positive covid test the standard policy applies from 31 days.

Our standard cancellation policy applies to all bookings if cancelling within 31 days of arrival this includes if you are unable to travel due to Cook Islands entry and vaccination requirements. https://cookislands.travel/news/novel-coronavirus-information-travellers-arriving-cook-islands

Standard Cancellation/Amendment Policies:

Every amendment and cancellation affects us significantly therefore we strongly adhere to our cancellation and amendment policies. If you are cancelling or amending your dates:

31 days prior to arrival No fee applies

15-30 days prior to arrival 50% of total accommodation

8-14 days prior to arrival 75% of total accommodation

1-7 days prior to arrival 100% of total accommodation

Day of arrival/No show: 100% of total booking

We recommend you purchase adequate travel insurance for all other unforeseen circumstances that may result in cancellation of any other claim, we thank you for your understanding and support.

Still got a question? Email stay@raelavillastikioki.com